FAQ
What is the Heal Collective?
The Heal Collective is a community of emerging artists that are passionate about supporting mental health. We work with a diverse group of artists to showcase their work and share their personal story. Sign up for the Heal Collective here.
What is the Heal Foundation?
The Heal Foundation aims to directly help those struggling with mental illness create meaningful connections in their communities. We facilitate human to human experiences in hopes of helping someone reignite a passion for a hobby they once had or help them find a new one. Learn more about the Heal Foundation here.
What is a Heal experience?
A Heal experience is a curated encounter between volunteers and those seeking help. We help those struggling with mental illness connect with a volunteer who shares a similar interest in their community. We facilitate this interaction through onboarding interviews for safety and cover the costs of an activity.
For example, Sarah lives in NYC and has been feeling depressed and anxious as of late. She used to love painting in her free time but can't find the energy to pick up a paintbrush anymore. She can reach out to Heal where we will connect her with a person who paints every weekend in Brooklyn and cover the costs of her canvas and paints.
How do I get involved?
Please contact us using the contact form on the links below.
How is money split between the artists and Heal?
We require a minimum of 30% of all sales to be allotted to Heal. Artists, however, can decide to increase this allotment as high as they wish. Please see individual product pages for specific revenue allocation.
E.g. An artist sets Heal revenue allocation at 60%
- Art sale price is $100
- Artist receives $40
- Heal receives $60
What does Heal do with this money and how much money is actually used for mental health support?
Transparency is a core value at Heal and we are dedicated to providing a clear picture of how we make each dollar count.
Fortunately, since Heal is an online business and does not have significant overhead, we are excited to share that over 90% of Heal revenue will be used to directly pay for real experiences for those struggling with mental illness such as a cooking class. Our only costs are Shopify hosting and transactions fees of about 3% and a 5% marketing budget.
Expanding on the example above, Heal would receive $60 from the sale. Out of this $60, we approximate that 8% (or $4.80) will be used to meet operational costs such as Shopify fees and advertising. Currently no employees take a salary. This leaves $55.20 that will be used to create a meaningful experience for someone struggling with mental illness.
What is the refund policy?
Please see artist refund policy below:
Colby Candle, TKS Writing
- We have a 100% satisfaction guarantee. If you're unhappy with your purchase for any reason whatsoever, you can return it for a full refund—no questions asked. Please contact us here to initiate a refund.
Can I cancel or change my order after I’ve placed it?
- Yes, before it ships. Please contact us here.
What is the status of my order?
A tracking ID is sent with the email confirmation.
Can I buy a gift card?
Yes! We provide digital gift cards here!